Return/ Refund Policy
1. Cancellations will be considered only if the request is made within 24 hours
of placing an order. However, the cancellation request will not be entertained
if the orders have been communicated to the vendors/merchants and they have
initiated the process of shipping them.
2. There is no cancellation of orders placed under the Same Day Delivery
category.
3. No cancellations are entertained for those products that the LAXSUN TECHNOLOGIES marketing
team has obtained on special occasions like Pongal, Diwali, and Valentine’s Day
etc. These are limited occasion offers and therefore cancellations are not
possible.
4. LAXSUN
TECHNOLOGIES does not accept cancellation requests for
pre-order items. However, refund/replacement can be made if the customer
establishes that the condition of the product delivered is not good.
5. In case you feel that the product received is not as shown on the site, you
must bring it to the notice of our customer service within 72 hours of
receiving the product. The Customer Service Team after looking into your
complaint will take an appropriate decision.
6. In case of complaints regarding products that come with a warranty from
manufacturers, please refer the issue to them. LAXSUN TECHNOLOGIES believes
in helping its customers as far as possible, and has therefore a liberal
cancellation policy. Under this policy:
Cancellation Policy
1. We accept return and refund request only if the product
delivered by us is in damage condition, wrong product sent, product in dead
condition or product is defective. Buyers will have 3 days and 7 days (7 days
is applicable on purchase of a complete PC set) after delivery to inform us in
case of any dispute in the order to claim for return or refund. For gaming
chairs only replacement is applicable, no refunds will be there for gaming
chairs. If the seal of the product is opened and the product is not faulty then
return/refund will not be applicable. Buyer needs to bring the issue to our
attention either by emailing us (preferred) or by calling us.
2. If the payment was made through our payment gateway then it will be refunded
in same account by which the payment was done, in case of BANK TRANSFER and COD
orders refunds will be done only in buyers bank account. Refunds usually takes
7-10 working days to reflect in your account.